The Client

Odisha State Guest House, Department of Home, Government of Odisha

The Challenge

To automate and manage the various essential operations of the Odisha State Guest House in Bhubaneswar in an efficient and secure manner.

The Solution

After an in-depth analysis of the client requirements, Gemini put in place a team of experts to design, configure and deploy an operational solution for managing the guest house. Using our software development experience and best practices, Gemini experts worked alongside government officials to develop and implement an automated software system to manage the guest house. Gemini has also offered continuous support to maintain the system.

The system comprises of 7 modules.

 

 

The Benefits

The system makes it possible to maintain and manage daily records in software rather than the old system of using pen and paper. Now, during the COVID-19 pandemic, the government staff do not have to worry about the touchpoint increase.

The system has automated the entire booking process from pre-booking to guest check-out, ​enabling smooth front office operations. Tasks such as guest bookings, room change requests and concierge services can now be done by the front office staff with just a few clicks. It has simplified the entire kitchen operations, including recipe management and costing, menu planning, generating kitchen order tickets, updating order status and inventory procurement.

The system has streamlined the day to day housekeeping activities such as the status of each room, setting up auto-posting remarks for the housekeeping department on a daily basis and establishing better communication between the front desk and housekeeping staff. It manages central stock inventory and tracks section-wise daily stock consumption to efficiently manage stock control and ordering. The system has an automated laundry management system from ordering, pick-up, processing and delivery to optimize efficiencies.

It helps in tracking real-time activities through a system of automated emails and SMS alerts to concerned departments and managers. The system has created analytics-based reports offering insights into various guest house operations from occupancy and housekeeping to inventory procurement and guest experience.